Returns & Exchanges

Nepenthes America accepts returns on unworn, unwashed, and unaltered items within 14 days of the original delivery date. Please note that all seasonal sale items and limited-edition collaborations are considered final sale and are not eligible for return or exchange.

1

Request Authorization

Email our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all designer tags, dust bags, and boxes are included in their original condition.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our New York flagship location.

4

Quality Inspection & Refund

Once our team inspects the item for compliance with our quality standards, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing